Privacy Policy

Introduction

Soundside Electrical LLC ("Company," "we," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at soundsideelectrical.com or engage our services.

Information We Collect

Personal Information

When you submit a service request, consultation form, or contact us directly, we may collect your name, email address, phone number, service address, and details about your project or service needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, web beacons, and similar tracking technologies.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and support our advertising efforts. Specifically, we use:

• Google Ads (Google Advertising): We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This involves placing a cookie on your device when you interact with our ads or visit our website. Google may use this data to show you relevant ads across Google's network.
• Google Analytics: We may use Google Analytics to understand how visitors interact with our website. This service collects data such as pages visited, time on site, and referral sources.
• Conversion Tracking: We track certain actions on our website — including form submissions, phone number clicks, and page visits — to measure advertising performance and improve our services.

You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website. For more information on how Google uses data, visit Google's Advertising Policies.

How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule and perform electrical services
• Communicate with you about your project or account
• Improve our website and service offerings
• Measure the effectiveness of our advertising
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and business (e.g., hosting, analytics)
• Google and advertising partners for conversion tracking and ad optimization
• Legal authorities when required by law or to protect our rights

Internal Business Systems & Integrations

Soundside Electrical LLC uses internal software tools and third-party integrations to support its business operations, including accounting platforms (such as QuickBooks Online), business email and calendar services (such as Microsoft 365), and secure database and document storage systems.

Information processed through these connected systems, including accounting and transaction records, is used solely for Soundside Electrical LLC's internal business purposes, such as scheduling, estimating, invoicing, recordkeeping, and reconciliation. This information is used only for the benefit of the customer it relates to. It is never sold, rented, or traded, is not used for advertising, and is not shared with anyone other than the service providers that host and process it on our behalf, or legal authorities when required by law.

Access to these systems is restricted to authorized Soundside Electrical LLC personnel. Data is transmitted over encrypted connections and stored in access-controlled systems, and connection credentials for third-party platforms are stored encrypted.

Third-party platforms connected to our operations maintain their own privacy policies, and your use of those platforms may also be governed by their terms.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and service records are retained for a minimum of three years for warranty and compliance purposes.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Disable cookies through your browser settings

Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Google). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact

If you have questions or concerns about this Privacy Policy, please contact us: