Terms of Service
Effective Date: April 9, 2026
Agreement to Terms
By engaging Soundside Electrical LLC ("Company," "we," "us") for electrical services, or by accessing or using any website, internal business system, software workflow, or third-party integration operated by or on behalf of Soundside Electrical LLC in connection with its business operations, you agree to these Terms of Service. These terms govern both our electrical services and the limited internal operational systems and integrations we use to support scheduling, estimating, invoicing, accounting, communications, and related business functions.
Scope of Services
Soundside Electrical LLC provides licensed electrical contracting services including panel upgrades, service upgrades, kitchen and bath remodel wiring, lighting installation, whole-home wiring, generator connections, ceiling fan installation, electrical troubleshooting, commercial tenant buildout wiring, commercial lighting and controls, and code compliance inspections. All work is performed under North Carolina Electrical Contractor License #36691.
Internal Business Systems & Integrations
Soundside Electrical LLC may use internal software tools, connected business systems, and third-party integrations to support its internal operations, including customer relationship management, scheduling, invoicing, accounting, payment processing, document management, and communications.
These systems and integrations are used solely for Soundside Electrical LLC's internal business purposes and are not offered to the general public as a standalone software service.
No customer, website visitor, or third party is granted any ownership interest, software license, access right, or redistribution right in any internal Soundside Electrical LLC system except as expressly approved by the Company in writing.
Use of any third-party platform connected to Soundside Electrical LLC's operations may also be subject to that provider's own terms and policies.
Estimates & Pricing
All estimates provided are based on the information available at the time of assessment. Final pricing may vary if the actual scope of work differs from the original estimate due to unforeseen conditions, code requirements, or client-requested changes.
Written estimates are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to adjust pricing for material cost fluctuations beyond our control.
Scheduling & Access
The Client agrees to provide reasonable access to the work site during scheduled service windows. If the Client is unavailable or the site is inaccessible at the scheduled time, a trip charge may apply.
We make every effort to maintain scheduled appointments. However, emergency calls, weather events, or unforeseen complications may occasionally require rescheduling. We will notify you as soon as possible in such cases.
Client Responsibilities
The Client is responsible for ensuring the work area is reasonably accessible and safe for our technicians. This includes clearing obstructions from electrical panels, attic spaces, crawl spaces, and other areas where work is to be performed. The Client must also disclose any known hazards, including but not limited to asbestos, mold, structural damage, or pest infestations.
Permits & Inspections
Where required by local jurisdiction, Soundside Electrical LLC will obtain necessary electrical permits and schedule inspections. Permit fees are the responsibility of the Client unless otherwise agreed upon in writing. We ensure all work meets or exceeds the current North Carolina Electrical Code and the National Electrical Code (NEC).
Limitation of Liability
Soundside Electrical LLC's liability is limited to the cost of the services performed. We are not liable for indirect, incidental, or consequential damages arising from our services, including but not limited to loss of income, property damage beyond the scope of our work, or damages resulting from pre-existing conditions.
Our liability does not extend to damage caused by the Client's equipment, appliances, or pre-existing wiring conditions not included in the scope of work.
To the fullest extent permitted by law, Soundside Electrical LLC is not liable for interruption, unavailability, data loss, or third-party platform errors affecting internal business systems or integrations.
Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through direct communication first. If a resolution cannot be reached, the dispute shall be submitted to mediation in Brunswick County, North Carolina, before pursuing any legal action. These terms are governed by the laws of the State of North Carolina.
Modifications
Soundside Electrical LLC reserves the right to update these Terms of Service at any time. Changes will be reflected on this page with an updated effective date. Continued use of our services after modifications constitutes acceptance of the revised terms.
Contact
If you have questions about these Terms of Service, please contact us: