Service & Payment Policy

Payment Terms

Soundside Electrical LLC accepts payment via cash, check, and major credit cards. Payment terms are as follows:

• Service Calls & Small Jobs: Payment is due upon completion of work.
• Projects Over $1,000: A deposit of up to 50% may be required prior to scheduling. The remaining balance is due upon completion.
• Large-Scale Projects: For new construction or major renovation projects, a progress billing schedule will be outlined in the project agreement.

Estimates & Quotes

All estimates are provided in good faith based on the information available during the initial assessment. Estimates are valid for 30 days unless otherwise stated. Final pricing may vary if:

• The actual scope of work differs from the initial assessment
• Unforeseen conditions are discovered (e.g., concealed damage, code violations)
• The Client requests changes or additions to the original scope
• Material costs change significantly between estimate and project start

Any changes to the estimated cost will be communicated and approved by the Client before additional work is performed.

Scheduling & Appointments

We schedule work during our standard business hours: Monday–Friday 7:00 AM – 7:00 PM, and Saturday 9:00 AM – 5:00 PM. Emergency service is available on-call on Sundays.

We will provide a service window for your appointment. If you need to reschedule, please contact us at least 24 hours in advance. Same-day cancellations or no-shows may result in a trip charge.

Cancellation Policy

You may cancel a scheduled service with no charge if notice is provided at least 24 hours before the appointment. Cancellations and policies are as follows:

• 24+ Hours Notice: No cancellation fee.
• Less Than 24 Hours / No-Show: A trip charge of up to $75 may apply.
• Project Cancellation After Deposit: If a project is cancelled after a deposit has been paid, the deposit may be non-refundable to cover materials ordered and scheduling commitments. Any unused portion will be refunded where applicable.

Change Orders

If additional work is needed beyond the original scope, a change order will be issued detailing the additional work, cost, and any impact on the project timeline. Work on change orders will not begin until the Client has approved the change order in writing or verbally with documented confirmation.

Late Payment

Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance. Soundside Electrical LLC reserves the right to suspend or decline future services for accounts with outstanding balances.

Satisfaction & Dispute Resolution

We are committed to your complete satisfaction. If you have concerns about the quality of work performed, please contact us within 7 days of project completion so we can address the issue promptly. All disputes will be handled in accordance with our Terms of Service.

Contact

For billing questions, scheduling, or policy inquiries: